Finding Virginia Authors

Finding Influential Authors in Brand-Page Communities

Enterprises are increasingly using social media forums to engage with their customer onlinea phenomenon known as Social Customer Relation Management (Social CRM). In this context, it is important for an enterprise to identify “influential authors” and engage with them on a priority basis. We present a study towards finding influential authors on Twitter forums where an implicit network based on...

Authors Index

No abstract is available for this article.

Authors Index

Authors Index

No abstract is available for this article.

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